Question 1

What are your lead times?

Accepted Answer

Our lead times depend on the complexity and quantity of the part. You can typically expect 1-2 weeks on small jobs, 3-4 weeks on medium sized jobs and 4-6 weeks on the largest jobs. We have the capacity to be flexible depending on your requirements, so just let us know if you have specific needs.

Question 2

How long does it take to get a quote?

Accepted Answer

We typically quote within 24 hours of receiving your designs. If your parts include any niche processes that require specialist sub-contracting then it can take a little longer.

Question 3

Do you have a minimum order value?

Accepted Answer

Yes. We are a B2B service partnering with those spending at least £10,000 per annum. Our minimum order value is £500, dropping to £100 for those spending over £100k per annum.

Question 4

What sizes can you laser cut

Accepted Answer

We generally work on sheet metal products (rather than heavy assemblies), so we cut up 3000x1500m sheets up to the following thicknesses in house, and sub contract anything thicker:

Mild Steel - 12mm
Stainless Steel - 8mm
Aluminium - 6mm

Note that the maximum part size on a 3000x1500 sheet is 2980 x 1430mm as we require a little space left over on the sheet.

Question 5

How much do fabrications cost?

Accepted Answer

Pricing is primarily based on the variables below. For an accurate price, please get in touch with your designs and we will happily quote for you.
Design work requirements
Material spec
Quantity and Complexity of processes required
Batch size
Delivery costs

Question 6

I have to plan installations around your delivery. Can you deliver on a specific date?

Accepted Answer

We certainly can! We typically quote a lead time based on the fastest time we can achieve. If you have a specific date requirement then we will allow a little extra in the lead time to be sure we don't let you down.

Question 7

What about customer support?

Accepted Answer

Our sales team are always on hand to respond to any queries, offer design advice or update on project progress. Just drop us an email or call the office if you have any queries.

Question 8

What if something goes wrong?

Accepted Answer

We guarantee that we will manufacture to the manufacturing drawings provided. If you were to ever find a discrepancy, then we would be sure to rectify any errors on our part free of charge. We can typically achieve this within 48 hours, depending on the size of the project.

Question 9

What drawing formats do you work with?

Accepted Answer

We require a manufacturing PDF for our fabricators to work to. If you can provide a DXF and/or STP file as well, this will reduce the cost and opportunity for errors as we can generate CNC machine programs directly from your CAD files.

Frequently Asked Questions

Frequently asked questions